William Shafer

45510 Severn Way

Sterling, VA 20166

       Phone:   703-899-6788

          Email: williamshafer09@yahoo.com

 

 

 

Professional Experience

 

Hewlett Packard Company

Sr. Technical Consultant

2007 - present

 

· Strategic IT Engineer within a team framework for premier accounts. Support systems as a proactive and reactive system engineer providing technical troubleshooting support for enterprise HP network management software

· Provide consulting for HP software NMS infrastructure to include the following: Advanced Network Node Manager I, including integrations with BSM and Network Automation, NPS Performance Metrics,

Quality Assurance and Traffic Monitoring solutions and  applications under customer network management projects for multiple operating systems utilizing Linux Redhat, Windows, HPUNIX and VMware in a LAN/WAN network infrastructure.

· Primary duties are to provide proactive and reactive HP network management software support for

Multiple products under multiple customers’ LAN/WAN infrastructure serviced as HP assigned premier accounts. Propose hardware, software and network configuration solutions directly to HP account consultants/partners and enterprise services contractors assigned to multiple customer sites.

 

 

 

RS Information Systems Inc

US Air Force 789^th Comm Squadron for Air Force One

*Sr. Network Engineer/Project Manager (primary engineer serving as expert for Cisco CCNP/CCNA for 4 Years)

2002 - 2006

 

 

·   Sr. Network Engineer and Project Manager contracted to the Air Force One executive command network systems technical teams providing complex C4ISR WAN/LAN networking projects for Air Force One aircraft and executive airlift command. Provided  secure VOIP and data integrations for Air Force NOC’s /LAN/WAN network infrastructure

·   Primary duties were to perform hands-on engineering development under the 789^th AF Sam fleet lab for design, test, consideration and implementation of detailed, multiple networked systems .  Propose designs directly to military officers for approval.

·   Provided tier III troubleshooting for the networks to include the following: Cisco 3640VPN series routers, 2811 VPN series routers, 7200 series routers, Calalyst 2900 series switches, KG-175 (Taclane) encryption devices, Harris wireless encryption devices, AES software/hardware, KIV-7s, Mentat Skyx Satellite enhancement  devices,  Cisco PIX 525 and 515 series firewalls , NET  Promina 800, NET  Shout 900 VoIP, Cisco VoIP,  Expand Accelerators, DS-3 , T-1, ISDN BRI/PRI circuits and all related hardware/software for the network voice/LAN/WAN infrastructure.

 

 

·   Manage contract of six and military teams to integrate network management systems for several military NOC sites which serve as the ground entry point support for the aircraft. Conduct fault isolation on network related problems and assure quality of service for wide-area communication links

·   Provided  senior level project support to the 789^th comm squadron and multiple AF sites to include working with the Boeing aircraft Internet service provider, McChord Air Force Base NOC, Executive Office of the President and WHCA.

·   Perform complete installations and configuration of HP Openview NNM, CiscoWorks RWAN and DNS services on Win2k servers and Sun Solaris servers for all infrastructure network management

·   Provide Tier III support and assistance to the 789^th Com Squadron for the Mystic Star Network and the  Executive Office of the president for WAN and  Secure Video Teleconferencing installations and router configurations.

 

 

 

U.S. Department of State, Washington DC

Network Engineer

1999 - 2002

 

·   Primary duties included integration including the installation, configuration and troubleshooting for Cisco 2500, 2600, 7200 series Cisco routers, Catalyst 1900, 2900 and 5000 series switches and related software for the State Department’s Global WAN/LAN infrastructure.

·   Provided team lead NOC operations support for all Cisco routers and Cisco switches to include, conducting fault isolation of network device faults and fault isolation on circuit related problems for WAN communication links

·   Provide network installation and troubleshooting from the NOC working remotely with              customers at overseas Embassies and various lSPs; replaced faulty network related equipment; configured and installed network devices for remote locations.

·   Served as systems security officer (ISSO) in performing the planning and implementation of the global security configuration of Cisco Catalyst switches for the Network Intrusion division utilizing Cisco SPAN and ACS/TACACS+. Also implemented additional security utilizing encryption on Cisco routers via classic DES and ACLs

·   Performed the complete installation and setup of  CiscoSecure (TACACS) on HP/NT platform for all Cisco routers and switches

·   Provided Cisco technical support and assistance to the State Department’s ISP Office (DTSPO) for WAN installations and Cisco router configurations. Cisco router WAN configuration support included: X.25 over Hughes Packet switched network, Frame Relay, DDR, PPP, ISDN/BRI and channelized T-1s. Enterprise Network Management System Tools utilized were HP Openview’s Network Node Manager 6 and Ciscoworks 2000 RWAN on an HP Unix platform

 

 

 

 

 

 

 

 

 

 

 

United States Senate, Washington DC

Secretary of the Senate

Sr Systems Administrator

1990 - 1998

 

·   Certified Novell Engineer (CNE) for eight years with five years of Microsoft Server/client systems providing design, configuration and troubleshooting for the Secretary of the Senate’s campus LAN/WAN.

·   Performed the team management migration of  a 500 node campus LAN from Netware (NDS)directory Services 4 to Windows NT along with the migration of a Cabletron switched infrastructure to a Cisco 5000 series switching infrastructure.

·   Responsibilities also included providing all network planning. installation, hardware configuration, and upgrades directly to the Assistant Secretary of the Senate.

·   Performed traffic monitoring, troubleshooting and assisted Cabletron on a FDDI (fiber backbone design) which spanned between Senate office buildings.

·   Utilized Cabletron switches and MMAC hubs

·   Held DoE TS/SCI while at the Senate

 

 

Communications Cabling and Technology

Network Cable Technician/Installer

1988 - 1990

 

·         Performed complete installations and maintenance of cabling infrastructure for the commercial sector, the Pentagon, CIA, and Bolling Air Force Base.

·         Provided installation support for Ethernet, Token-Ring and fiber optics.

·         Extremely involved with all data cabling installation standards for client/server data systems to include wiring hubs and patch-panel wiring standards.

·         Also performed several installations of ROLM phone systems.

 

 

 

Summary Statement

·         Principal Network Engineer, Sr. Technical Consultant

·         Project Manager -Managed contract of six and military teams to integrate network management systems for several military NOC sites which serve as the ground entry point support for the aircraft voice/data systems.

·         Systems engineer providing technical troubleshooting support for global HP network management software

applications under customer network management projects for multiple operating systems utilizing Linux Redhat, Windows, HPUNIX and VMware in a LAN/WAN network infrastructure.

·         Provide data network infrastructure design, installation, configuration and tier 3 troubleshooting of Cisco router and switch infrastructure and other network equipment to include; 2500, 2600, 2811, 3640VPN, 7206vxr, Catalyst 1900, 2900,  5000, 5500: provided security implementations via ACS TACACS+ and Cisco PIX firewalls. Routing protocols utilized include EIGRP and BGP 

·         Additional network equipment integration experience includes: Cisco 3640VPN series routers, 2811 VPN series routers, 7200 series routers, Calalyst 2900 series switches, KG-175 (Taclane) encryption devices, Harris wireless encryption devices, AES software/hardware, KIV-7s, Mentat Skyx Satellite enhancement  devices,  Cisco PIX 525 and 515 series firewalls , NET  Promina 800, NET  Shout 900 VoIP, Cisco VoIP,  Expand Accelerators

·         Integrate and manage LAN/WAN Security implementations to include the following equipment:

-ACS TACACS+ software - Cisco PIX firewalls, *KG-175 (Taclane) military encryption devices, Harris wireless encryption devices, AES software/hardware, KIV-7s, Mentat Skyx Satellite enhancement devices,  Cisco PIX 525 and 515 series firewalls

·         ITIL Certified

·         TISA Certified Support Professional

·         WAN circuit experience includes Frame Relay, DDR, PPP, ISDN/PRI + BRI, channelized T-ls and DS-3s.

·         Perform complete installations and setup of network management systems into NOCs/datacenter

·         Data cabling - install, troubleshoot and maintain cabling infrastructure for the commercial sector, the Pentagon, the CIA and Bolling Air Force Base, including Ethernet, Token-Ring and fiber optics.

 

Server Systems Software experience includes:

-Windows 7 professional, IE and Mozilla

-Windows Server 2000 (Active Directory)

-Windows 2008 Server (Active Directory)

-UNIX –HPUNIX, Redhat and Solaris operating systems

-VMware 5.0

 

Education

o              Strayer University Washington, DC - A.A.,  Computer Information Systems

Graduated - Magna Cum Laude.

o              Computer Programming Certificate-  Strayer University

o              Basic Electronics  - Fairfax County Adult Education 

o      ISSO Information Systems Security - Dept of State Training

 

Network Software and Hardware Training Summary

 

-Network Node Manager I Business Services Modules Integration

-Intro Cisco Router Configuration -Global Knowledge

-Advanced Cisco Router Configuration -Global Knowledge

-Internetworking Frame Relay -Global Knowledge

-Building Cisco Scalable Networks -Liming Training Center

-Building Cisco Multi layer Switched Networks -Liming Training Center

-Building Cisco Remote Access Networks -Liming Training Center

-Cisco Internetwork Troubleshooting  -Liming Training Center

-HP Network Performance Metrics

-HP Network Traffic Performance

-HP Quality Assurance

-Cisco Internetwork Troubleshooting  -Liming Training Center

-Managing ECS and Events for HP Network Node Manager and HP Operations Manager

-HP Operations Manager for UNIX Software Engineer Internal Training

-Managing Application and network performance with Openview Products

-Oracle 10g Administration

-VMWare ESX  Administrator Training from VMware

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